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Account & Data Deletion

At Izem, we are committed to your privacy. Whether you are using a Guest account or a registered profile, you have the full right to request the permanent removal of your data.

How to request data deletion

To delete your account and all associated data, please send an email to our support team from the email address associated with your account (if registered) or with your User ID (if using a Guest account):

Email: izem@relyvo.com

What data will be removed?

The following information will be permanently purged from our Firebase servers:

  • Email & Profile Info
  • Total XP & Rank Status
  • Learned Words History
  • Quiz Session History

Important Note

Once your deletion request is processed, all progress is gone forever and cannot be restored. If you are a Guest user, ensure you contact us before uninstalling the app if you wish to identify your account for deletion.